Why subscribe?
I started this biweekly newsletter out of a realization and a bit of frustration: there are countless incredible books on Customer Experience (CX) brimming with valuable insights that, unfortunately, remain unexplored. In our fast-paced world, it’s a challenge to find time to dive into these rich resources, and as a result, we miss out on transformative knowledge that could elevate our CX practices.
💎 CX Book Gems is my initiative to bridge this gap. Every other week, I’ll distill three insightful CX lessons from a different book, delivering small, valuable CX gems directly to you every other Sunday.
This newsletter is more than just book summaries; it's a gateway to unlocking the treasure trove of wisdom contained within CX books, making it accessible to the broader CX community.
Subscribe to get full access to the newsletter and publication archives.
Stay up-to-date
Never miss an update—every new post is sent directly to your email inbox every other Sunday. For a spam-free, ad-free reading experience, get the Substack app.
Join the CX crew
Be part of a community of people who share your interest in CX. If you've already subscribed, THANK YOU. Subscribing to the free newsletter and sharing it with your friends is the single most important thing you can do to support this project right now.
Let’s Connect
If you'd like to drop me a note, you can email me at info@cxwheel.com, or connect with me on LinkedIn and Twitter.
