Archive - CX Book Gems

CX Book Gems #24: The Experience Maker by Dan Gingiss

Book summary of "The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share" by Dan Gingiss.

Dec 15

November 2024

CX Book Gems #23: Know What Matters by Ron Shaich

Book summary of "Know What Matters: Lessons from a Lifetime of Transformations" by Ron Shaich.

Nov 17

October 2024

September 2024

August 2024

CX Book Gems #18: "Be Your Customer's Hero" by Adam Toporek

Book summary of "Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines" by Adam Toporek.

Aug 25

CX Book Gems #17: "Unreasonable Hospitality" by Will Guidara

Book summary of "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara.

Aug 11

CX Book Gems #16: "Who Does What By How Much" by Jeff Gothelf and Josh Seiden

Book summary of "Who Does What By How Much? A Practical Guide to Customer-Centric OKRs" by Jeff Gothelf and Josh Seiden.

Aug 4

July 2024

CX Book Gems #15: "The Human Experience" by John Sills

Book summary of "The Human Experience: How to make life better for your customers and create a more successful organization" by John Sills.

Jul 14

June 2024

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